Customer Service At A Cellphone Shop in Sembawang




I can't help myself... pero kailangang ibulalas ko yong aking pagkadismaya e. Para kasing ewan yong nagtitinda ng mga cellphones and accessories sa Sun Plaza sa Sembawang.

I went there asking for casing for Samsung Omnia II GT-I8000 and he said they don't have any. I just looked on my right though and found one at a reasonable price hanging on their display shelf. Well, that's okay I thought, maybe he just don't know that they have stocks. I tried the open one for testing and it feels and looks good for my phone so I asked if he can cut the other unopened one so I can inspect it and get it. He didn't hear me it seems. Another local came and said he's got a problem with his earphones and looking at buying one. The salesboy attended to him nicely. I waited until he gave the guy's order. Then I asked again if he could cut the string holding the cellphone pouch so I can take it. He didn't bother to even look at my direction so I repeated myself at a louder voice. The customer who was testing his earphones heard me but the salesboy didn't even turn back to see me. Oh well... I wish I brought my scissors with me! But then my fingers are sharp I started to cut the plastic string. Finally, I got the pouch and brought it infront of the salesboy together with a $50 bill. The pouch cost $14 so I said, "Can I have a receipt for this?"

He finally spoke and said, "Why you need receipt, you're not getting any discount."

I wondered, "Will I get a discount if I don't ask for receipt?"

He replied, "No. With or without receipt is the same. No matter, I give you ordinary receipt."

I shrugged my shoulders and waited.

He went back to the customer testing his earphones doing nothing, just looking at the guy. I was thinking, why isn't he putting my purchase in a bag or something while waiting for the other guy? Is he gay or what?

After a while, he gave the change of my $50 bill and let me wait again. He said, "Wait a bit if you want receipt.", and went back to the other customer who is still testing the volume of his earphones.

Another 4 or 5 minutes passed, getting pissed off but still patiently waiting, he started writing the receipt and gave it to me. He still didn't put my purchase in a bag so I then decided to just there and then unpack the whole thing and leave the packaging and rubbish on the counter. I placed my phone into it, but then decided against the rubbish. I took it with me anyway and just thought to myself... it's his karma, not mine. How I react to him is my karma.

I just realized that others are like that, which is when compared to Filipinos, is exactly the opposite. In the Philippines, the people love to sell stuff to foreigners. The locals enjoy entertaining them, serving them. Here, the locals are prioritized and the foreigners must wait.

Attached are pictures of my humble purchase.

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PinasLiving: Customer Service At A Cellphone Shop in Sembawang
Customer Service At A Cellphone Shop in Sembawang
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