PayPal Ordeal - Part 3 (Ending)

Today, 10/13/2010, I received about 8 emails from different PayPal customer service agents, 2 from Rodrigo, 3 from Jennifer, 3 from Leonardo. Rodrigo and Jennifer's emails go like this:
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Dear Isaxxx Zxxxxx Zxxxxxxx,

Thank you for contacting PayPal.

I have checked you account and I have verified that the bank ending in
XX23 had already been removed from the PayPal account last 10/11/10. You only have one bank account on file and it ends in XX06. The last transaction you made through this bank account was last 10/07/10 for 20,425.00 PHP.

If you are trying to remove the bank ending in XX06 and you're still receiving an error message, then contact us over the phone so we could better assist you.

To contact us by phone, call 402-935-2080 during these hours:

4:00 AM PT to 10:00 PM PT, Monday–Friday 6:00 AM PT to 8:00 PM PT, Saturday and Sunday

If you have an eBay account question, please go to www.ebay.com, sign in to your account and click Contact Us, near the top of the page.

Rest assured, PayPal is continuously working on providing features that will cater to all your needs. We would appreciate any suggestion or feedback you can give us.

Sincerely,
Jennifer
PayPal, an eBay Company

Copyright© 2010 PayPal Inc. All rights reserved.
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The emails from Leonardo is almost the same except the phone number and time zone is different - see below:
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Dear Isaxxx Zxxxxx Zxxxxx,

Thanks for writing to us. I appreciate the opportunity to assist you with your questions.

In this case in order to better assist you please contact us.

To contact us by phone:

Call + 353 1 436 9111.
8.00am GMT to 4.30pm GMT Monday to Friday.

Don't forget, we're always around if you need us. Just click "Help" in the top right corner of any PayPal page to visit our improved Help Center.

Sincerely,
Leonardo
PayPal, an eBay Company

Copyright© 2010 PayPal Inc. All rights reserved.
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I checked the time and it was still around 8:30pm Pacific Time so I called 402-935-2080 using Skype and was able to speak to a PayPal agent immediately after some minutes of dealing with the PayPal IVR. (Clue: When you need to speak to an agent, say "agent" so the IVR will transfer you to one.)

Initially, the agent had difficulty pulling up my record but then I gave him my bank account and he was able to pull it up. He found no pending transactions either and so no reason should be there for the issue of me unable to remove the bank account. He placed me on hold for around 5 minutes and when he came back, he said he'll just remove the bank account from PayPal, which he did I know, coz I refreshed my PayPal financial details and it's no longer there. Then, I told him about not blocking the bank account coz I need to register it to another PayPal profile and this was the problem that happened before that the bank account was removed but then it was blocked so I had to fax a copy of my UBP statement of account and a PayPal cover letter. He said he will unblock it then, which he did, coz right there and then I was able to add the bank account to my new PayPal account. Wow, thank you Lord. Thank you... my PayPal ordeal is finally over. If they'd only given me that phone number sooner, this wouldn't have been such a mess. Sigh, now I can relax and breath easily. Again, thank you Lord. Thank you Jennifer and Rodrigo.

There ends my recent ordeal with PayPal.

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PinasLiving: PayPal Ordeal - Part 3 (Ending)
PayPal Ordeal - Part 3 (Ending)
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