Call Center Pioneers

We all started joining multinational companies through the call center industry when it was just booming in 2004. For some it was their first job, others their second or third job, but for all of us, it was our first call center experience.

As more call centers opened with better packages, we moved on in waves (the call center term for batches) while others remained and a few quitters quit, with some hating the industry and vowing to never ever work in a call center again. For those of us who moved on, we learned more (and earned more too) and began taking on various responsibilities. The call center industry is not at all about receiving inbound calls and emails anyway, there are many rooms to grow.

Then came one of the major US computer technology companies and we all moved to join an amazing company. Batch 1, the pioneers we were called, and we were all excited! But nothing is permanent so we all moved on again when it folded one finger which affected us all.
It was January 2, 2006 when we all started in a building under construction, which is now a famous shopping mall. We skirted through construction materials and debris, and wrapped our shoes in plastic bags to prevent dusts from being spread to the only clean area - the three training rooms. For months, we carpooled or waited for the shuttle buses since no public transport was allowed in the construction vicinity.

Young, vibrant, energetic and all so willing to learn, we were quite happy. We were like close-knit family. The ladies were still skinny and the gentlemen were still lanky. We were a great pool of talents and we didn't shy away from showing it off. While others became company models, the rest moved on quickly to other roles. Our actual time together was short-lived. It's been 9 and half years now, and I dare say I miss you guys.
Wherever you all are, I sure hope that you are all in good health and happy with your careers, with what you have become and the family you have created. I wish you all the best and may God bless us all continually.

Cheers! D'isay

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