My PayPal and Unionbank Ordeal

This is a long story it may come in different episodes I'm afraid. I'm tired of it now so I'm writing about it to sort of ease my mind. I have a PayPayl account under my married name Isaxxx Zxxxx Zxxxx and a Unionbank (UBP) Cyber Account under my single name Isaxxx Zxxxxxx.

I received a PayPal payment on August 27 amounting to Php 21,149.95 which I withdrew immediately to my Unionbank account on the same day. It was reflected on my UBP account on August 31 so I was able to use it right away. No problems were encountered, transfer was quick, I'm very happy.

September 20, I received another PayPal payment which I tried to withdraw to UBP on September 24. It went through but UBP returned the money back to Paypal. Reason is the name on Paypal and the name on the UBP account are different. UBP status says:

9/27/2010 INREM VIA PCHC 19,707.18 19,770.70
9/27/2010 REV OF ENTRY NAME DIFFERS 19,707.18 63.52

I was penniless :( So I called UBP to ask why and they said they can't do anything. The money was already returned to PayPal. Meantime, while waiting for the Php 19,707.18 that I withdrew, I just tried transferring or withdrawing another amount on September 27 to UBP amounting to Php 21,440.52 hoping that by the time I get the first transfer, the second is on the way. The Php 21,440.52 arrived on my UBP account on September 29 and I was able to withdraw some of it then. Wow, thank you Lord. This happened because I emailed all possible UBP emails on their website and called them in the Philippines. I also emailed PayPal and tried calling their customer service number but was told their office is closed at the moment. No replies from Paypal for that email as well.

9/29/2010 INREM VIA PCHC 21,440.52 21,502.04
9/29/2010 VISA-MBB/Woodlands888 SG(702) 17,000.14 4,501.90

So then atleast I have some money to spend for my foods, pay my rent, buy myself top-up load and top-up for my EZ Link for my transportation. So I bought myself a US$10 Skype credit for calling UBP in the Philippines and PayPal in the US.

On October 1, the Php 19,707.18 that was rejected by Unionbank and returned to PayPal was finally reflected on my PayPal account. It was gone missing for 4 days but it finally returned, again after some emails to PayPal and UBP customer service. Atleast it wasn't lost in transit or something.

For the mean time, I have been uploading my scanned Photo ID (passport in my case) to PayPal's support site and have been requesting that they change my last name from Kxxxx Zxxxxxxx to Yyyxxxxx but no success. I did this 3 times but nothing happened.

October 7, I decided to open a new PayPal account under my single name so as not to have conflicts with my UBP account name. I was successful in creating a new PayPal account. I then tried to remove my bank account from my old PayPal account under my married name so I can enrol/add it to my newly created PayPal account. But it won't be removed! I'm getting the error "You cannot remove this bank
account because it currently has a pending transaction. This transaction
may take up to days to complete, at which time you will be able to
remove the bank account. Please try again after the transaction has been completed." But I don't have any transactions open anymore. So again I emailed PayPal on October 8 complaining about it and asking for their help removing it.

October 9, I received a PayPal email from a Ruby Jean saying:

From: []
Sent: Saturday, October 09, 2010 6:38 AM
To: Isaxxx Zxxxx Zxxxxxxxxx
Subject: Re: BankAccount/CreditCard (Routing Code: C608-L001-T11002-S111-W000000) (KMM7423310V77462L0KM) :ppk1

Dear Isaxxx Zxxxx Zxxxxxxxxx,

Thank you for contacting PayPal.

We are aware that some our customers are having difficulty in removing their bank account and I sincerely regret the inconvenience it has caused you. Our technicians are working to resolve this matter. We appreciate your patience and understanding.

As per your request, I am glad to inform you that I was able to remove your bank account ending in xx06.

I am happy that I was able to resolve your concern. Keep PayPal #1 by telling your friends about us.

Ruby Jean
PayPal, an eBay Company

Copyright© 2010 PayPal Inc. All rights reserved.

I was elated that finally I can add my UBP account to my newly created PayPal account. I logged on to it and tried adding the bank account but it won't add!!! It is saying:

What the hell is going on??? So I emailed this Ruby Jean lady and asked for her help because I really am now in a worse situation than before. I am penniless here abroad and no printer nor fax so how could I get their form printed and faxed to them? Now I'm just waiting for their response coz other than replying to her, I posted on PayPal another query and request for assistance.

My email goes like this:
Dear Ruby Jean,

Thank you for removing my bank account ending in #### from Isaxxx Zxxxxx Zxxxxxxx.

Be informed though that I am now having a problem adding that bank
account to my new PayPal account. I am getting the error

"This bank account is disabled for entry into the PayPal website. Please
add a different bank account instead.

If you would still like to use this bank account, you may fax us a copy
of the bank statement with the two amounts PayPal deposited in your bank
account shown and a copy of your driver's license or other photo I.D.
You must use this form for your fax cover sheet and send the fax to
(###) ###-####."

What have you done to my bank account? Please do not block it because I
AM NOT IN THE PHILIPPINES to fix this personally. I need to add this
bank account to my new PayPal account under Isaxxx Yyyzzzzz because you
will not change my last name from Isaxxx Zxxxxx Zxxxxxxxxx to Isaxxx

I have been telling you guys that I'm now penniless here in Singapore
because I cannot withdraw my money from PayPal. I hope your conscience
will guide you and fix this problem ASAP. I can only send you a
screenshot of my statement of account from Unionbank online. If this
will do, I can email it to you anytime, just let me know.

Thank you and I'm anxiously waiting for your action on this matter.


Isaxxx L. Yyyxxxx - Zxxxxx Zxxxxxxxx


Now I'm waiting for further updates on this.


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PinasLiving: My PayPal and Unionbank Ordeal
My PayPal and Unionbank Ordeal
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