Maxicare Services

I wanted to know from Maxicare about their procedure if a cardholder from a subscribed company wants to have Flu Vaccination. Pretty simple query I thought, so I went online and looked for Maxicare's website. I went directly to their Contact Us page to get the phone number of their customer service.

ADDRESS	Maxicare Tower, 203 Salcedo Street, Legaspi Village, Makati City
COMPANY TRUNKLINE	(02) 908-6900
CUSTOMER CARE HOTLINE	(02) 582-1900
TOLL-FREE PROVINCIAL HOTLINE	1-800-10-582-1900
SMS INQUIRY	(0918-889MAXI (6294)
WEBSITE	www.maxicare.com.ph
MANILA SALES	(02) 751- 6694
CEBU SALES	(032) 239-2050 (032) 239-2051 (032) 239-2052
DAVAO SALES	(082) 305-8892 (082) 305-2108 (082) 305-8683

Excited to dial, I tried the Manila Sales number first, 751-6694 but it doesn't seem to work. I just got the message "one" repeated over and over. So I dialed the Customer Care hotline. After navigating through the options and waiting for a response, somebody answered in around 6 minutes. I asked my query, gave my company name and I was told I need to speak to the Outpatient department. So I was transferred and had to wait, and wait, and wait, and wait. The most obnoxious setup they have is that one has to press 1 to continue holding every 1 minute. I would say this is a tiring option. Why not make it 3 minutes or even 5 minutes? Why make it necessary to press 1 to continue waiting frequently? After a long wait, I was disconnected.

I redialed the Customer Care hotline and got somebody in around 3 minutes. I told her I called earlier and was transferred to the outpatient department and waited for so long only to be disconnected. She asked for my company and said to check. Again I was placed on hold and had to keep pressing that #1 button every minute. After waiting for 10 minutes, again I was disconnected and no one returned to say whatever is going on. I am getting frustrated but alright, I'll dial just once more.

Good thing I'm dialing from the office and not paying for the call. If I'm doing this from my mobile phone, whoa! My bills would skyrocket for no good reason. Tsk tsk, MAXICARE! This is not a good sign... and to think I recommended you to our HR and that's one of the reasons your company was selected as our current provider. Hmm...

After redialing their Customer Care hotline, I got someone in less than 2 minutes. Told her, Andrea is her name she said, of my previous experience earlier and my concern and again she transferred me to the Outpatient department. Waited for ___ minutes, and still waiting... Strangely I didn't have to press #1 to continue holding. There must be another number or something that seems normal. Pity I wasn't able to get the Outpatient department phone number coz she transferred me quite fast so I had no time to ask for it. Anyways, I'm still waiting and it's already 4:46PM, waiting time is now 24:31 and going. Really Maxicare, how can you do this to your customers? Oh my, oh my!

Gotta go home coz I know you probably all left too. I'll just try again tomorrow and if I'm not successful, I'll drop by your office personally. Mind you, I will no longer recommend you to other HR people or company managers I know of. Or at least I will give them this feedback of my experience and let them try to contact you and decide. Sigh... what a waste of time!